Refund policy
Return & Refund Policy
At playpad. Ind, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for returns:
Customized or personalized products
Gift cards
Items marked as final sale
Products damaged due to misuse or improper handling
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method.
Processing time may take 5–10 business days, depending on your payment provider.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Shipping charges are non-refundable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
For return requests or support, contact us at:
Email: playpadrj01@gmail.com
Store Name: playpad. Ind
Response Time: Within 24–48 business hours